Before starting on your journey do not forget to take your passport and other documents required for entry and exit from a country. You can find a list of the required documents in a consulate of the country you are going to visit. Do not forget to take your passport to a ticket office. Officer will enter your name into ticket as it appears in your passport, and will verify that your visa validity agrees with your ticket validity. The airline has right to refuse a carriage to a passenger with unexecuted or with wrong executed documents..
While traveling abroad you will need to allow sufficient time to clear security screening and arrive at your departure gate on time. We advise you to arrive at your departure airport 2 hour before departure for international flights, and 1 hour before departure for domestic flights. Check-in closes 40 minutes before departure. Boarding ends 20 minutes before departure. Those passengers who delayed for check-in does not permitted for a flight. Passengers of business-class pass check-in prior to other passengers and are serviced in VIP-hall.
Traveling with children.
Infants under 7 days of age are not recommended for transportation. Child birth certificate should be presented while ticketing, check-in and boarding. Infants under 2 years of age will be accepted with 90% discount for carriage without a seat when accompanied at least by one adult. Other children traveling together with this adult will be accepted for carriage with a separate seat and will be charged by children fare. Be aware that children charged by children fare are covered by the same rules of free baggage allowance as adults.
Children under 5 years old are not allowed to travel without adult passengers.
Unaccompanied children of 5-12 years are accepted for all non-stop scheduled flights, subject to:
Unaccompanied Children aged 5 to 12 years old, can be accepted for transportation by the air company after their parents or guardians have completed application for transportation the of unaccompanied child (children) and notarized permission of both parents (guardians) for transportation of unaccompanied children.
Unaccompanied children aged 5 to 12 years are accepted to all regular non-stop flights subject to:
- they are accompanied to the airport of departure by their parents (legal representatives) or their authorized persons, and remain with the child prior to departure of aircraft;
- They are met at the destination airport by their parents (legal representatives);
- Parents (legal representatives) have paid a fee for escort of the child in all route legs when buying a ticket
Unaccompanied children are not accepted for transportation operated by several successive carriers/
Unaccompanied children are accepted on such flights in exceptional cases. In this case, they should have a confirmed reservation on the transfer station and transfer should not be linked with a transfer to another airport terminal or airport.
Unaccompanied children aged 12-14 years may also be transported on domestic flights and those 12-16 years old children on international flights.
Payment for unaccompanied children is made at adult rate without any discounts, additionally is paid a fee for an unaccompanied child. Fee amount is presented in table 1.
Table 1. Payment for services of unaccompanied children transportation aged 12 to 16 years
the CIS or return
or return flights,
or return flights
|Cost of services
Checked baggage may weigh up to 30 kg for first-class passengers and up to 20 kg for economy class passengers. For safety and comfort purposes it is allowed to carry on board carry-on items with total outside dimensions not exceeding 55х40х20 sm. It is allowed to carry on board personal items: like umbrella, infant cradle, children food and clothes, briefcase, laptop, camera, bunch of flowers.
If weight of your baggage exceeds free baggage allowances you have to book your extra baggage before flight. Extra charges apply to additional, oversized and/or overweight pieces, skis and golf clubs, TV-set, audio- and video sets, flowers, herbs, mail over 5 kg, birds and pets excepting guide-dogs.
Firearms and Hazardous Items.
The following items may be carried with special precautions: explosives materials, flammable and non-flammable gas, flammable liquids, infectious substances, radioactive materials and other dangerous items according IATA. Firearms and ammunition will be accepted only as checked baggage under the airline approval .
Animals. For transportation of live animals you should refer to Veterinary Control Department to perform formalities and draw up a required documents. Phone: +38 062 344-74-91.
Herb Inspection. For transportation of herb and plants you should refer to Herb Inspection. An officer will inform you required rules and regulations. Phone: +38 062 344-72-06.
For the purpose of helth protection it is prohibited to smoke on board of aircraft during a flight. For the convenience of passengers transportation of pets and birds is permited in the cargo hold, which is located underneath the passenger cabin, in the aircraft. The animals must have veterinay certificate and import licences. Firearms, ammunition and special instruments permitted for transportation packed into lock-up metall boxes in cargo compartment of aircraft only.